Ann Peterson
Support
Ealtern Logic was established to reinvent the one-size-fits-all approach to Customer Experience across Asian markets. With declining brand loyalty and increasingly well-informed customers, staying versatile and adaptable is key. We are driven by empathy to empower each business, regardless of company size.
We recognise that customer care can make or break your bottom line. As one of the leading providers in Hong Kong and Singapore, our consultants are domain experts of Zendesk and are well-versed in industry best practices. We love building brigdes and understanding contextual nuances to provide timely, accessible and long-term solutions.
Innovation is our mission. At Eastern Logic, we like to stay ahead of the curve. We not only pay an incredible amount of attention to detail, but also provide advice on high-level strategic shifts in alignment with business objectives. The perfect recipe for both your boardroom and IT department.
Ann Peterson
Support
Jimmy Long
Senior Consultant
Emily Smith
Marketing Manager
Wenzhu Jiang
Regional Operations at Shopee
James was very helpful in assisting my team to enhance functionalities of the system. He provided guidance to my team fom system and technical perspectives, actively listened to our business challenges, and suggested solutions with his domain expertise.
Henry Araki
IT Business Consultant at LATAM
I know James from a Zendesk project we participated in Brazil and other countries of Latin America. We could work as a team with different coworkers through different cultures and deliver the whole project on-time.